Next-Generation Contact Center Platform
Revolutionize your customer communications with our advanced contact center solution featuring WebRTC technology, intelligent queue management, and predictive dialing capabilities.
Queue Status
Real-Time Performance Dashboard
Monitor your contact center operations with live statistics and comprehensive analytics
- Active Queues
- 12
- Available Agents
- 48
- Active Campaigns
- 6
- Avg Response Time
- 12s
- Calls Today
- 2,847
- Success Rate
- 98.5%
Complete Solution
Everything you need for modern contact center operations
Our platform combines advanced telephony features with modern web technologies to deliver a comprehensive contact center solution.
- WebRTC Phone System
- Browser-based softphone with HD audio quality. No downloads required - make and receive calls directly from your web browser.
- Intelligent Queue Management
- Advanced ACD algorithms with skill-based routing, priority queuing, and real-time queue monitoring for optimal call distribution.
- Predictive Dialer
- Automated outbound campaigns with predictive algorithms, campaign management, and comprehensive reporting for maximum efficiency.
- Real-Time Analytics
- Comprehensive dashboards with live statistics, performance metrics, and detailed reporting for data-driven decisions.
- Agent Management
- Complete agent lifecycle management with role-based access, skill assignments, and performance tracking.
- Omnichannel Support
- Unified communication platform supporting voice, chat, email, and social media channels in one interface.
- Cloud Native Architecture
- Scalable microservices architecture with Docker containerization and automated deployment capabilities.
- API Integration
- RESTful APIs and webhooks for seamless integration with CRM systems, databases, and third-party applications.
- Enterprise Security
- Advanced security features including encryption, RBAC, audit trails, and compliance with industry standards.
Product demos
See CrossOver IPx in action
Short tours of the platform, the contact center and the voice AI — in English or Italian, widescreen or vertical.
Platform Overview
Session control, least-cost routing, dynamic routes and multi-tenant delivery.
Contact Center
Queues, agents, campaigns, reporting and the built-in WebRTC softphone.
Voice AI
Bring your own STT, LLM and TTS, and configure AI agents per queue.
Ready to transform your contact center?
Join thousands of businesses already using our platform to deliver exceptional customer experiences.